Frequently asked Asked Questions

We accept payments by cheque. However, cheques have to be paid seven days in advance for the money to clear before the move, unless otherwise agreed in advance. Only cash will be acceptable without prior arrangements.

We do accept payment by cards. However, card payments have to be agreed in advance, and they incur an extra 3.5% processing charge. Drivers do not have a processing machine on the days, and someone in the office will have to process the transaction, usually prior to the move.  Only cash will be acceptable without prior arrangement.

Yes, you are welcome to pay directly into our business bank account. We bank with RBS and HSBC. The payment will need to be cleared one day prior to the job commencement.

Please bear in mind that routine Goods in Transit Insurances comes with a number of conditions, such as:

 you need to provide a detailed list of contents with their respective values before the commencement of the move. If you do not provide these details in advance, the contents cannot be covered

Most policies would not cover boxed contents, unless they were packed by the removal firm using appropriate packing materials and protections. A common example is television without a box.

If a moving company has not asked you for the valued inventory, or offered professional packing service, then you may not be covered. If they still claim you are, it might be worth asking a copy of the terms and conditions from their insurance company. But, please do not be misled to believe that your contents can be insured without even stating their value.

We are a green company and believe in recycling. We used to provide boxes for free so customers could use them. Unfortunately, for health and safety reasons we cannot recycle and reuse boxes any more. You will appreciate if someone packed their shoes in a box, you would not want to pack your kitchen utensils in them. We would not want to inadvertently facilitate that.

Tesco, Sainsbury’s, Waitrose and other retail stores sometimes serve as a good source of free used boxes and cartons. You might want to visit your closest one.

We understand that when packing it isn’t always possible to control the box size due to a number of reasons. Although we do not specify a box size, please ensure that it is the size and weight that you can lift comfortably, if you can’t lift it, the chances are the removal men – as strong as they may be – may struggle too. So an ideal size would be 18x18x18 inches, but if you have lighter items with volume you can also use 18x24x24 (double walled) but don’t pack them with books or they might get too heavy, and ensure to get double walled boxes, so they are sturdy enough.
In short, a box should be something that one person can lift, if you have a Fridge boxed in a carton, it would be considered a Fridge not a box, and would need resources, care and attention that a fridge requires. When we quote you for boxes, we are quoting for boxes that can be lifted by one person.
If you have travel suitcases which may be slightly larger, it is okay, as long as they have handles to lift them, it would be ideal to mention them though so we can calculate the space accordingly.

This is answered in detail in our blog ” Why do Piano Disposals cost as much as Piano removals?”

Certainly, you can. Nevertheless, should you decide to handle the contents, our goods in transit insurance will not be applicable. Our insurance company does not extend to customers handling their own goods, therefore, you will be responsible for the safety of your goods. In situations where customers help, there is no mechanism available to determine whether a particular item was moved by our staff or by the customer, therefore, the insurance is invalidated for the entire move. The above is applicable only if you have taken out goods in transit insurance with us, please bear in mind your contents are not covered by default. Please see the Insurance section in our terms and conditions for further details.

Whilst our porters are willing to help whenever they can, please bear in mind that they are not trained or insured to carry our furniture dismantling or assembly, and any requests beyond moving goods are performed at our customers’ personal risk. We are not joiners and carry very limited tools in our vans, therefore, please keep at hand Allen keys, screw drivers, drills etc. should you need assistance with dismantling and assembling.

Although we do not provide piano tuning services ourselves, but, we recommend Malcolm Smith Pianos Ltd. They have been tuning pianos throughout Scotland since 1979 and provide high quality service and good value for money. For further details, visit www.mspianos.co.uk.

We collaborate with a range of local companies, click here to see recommended local businesses.